ekami.My account

LET’S GET YOU STARTED

A little help
goes a long way.

From connecting the browser to finding a saved file. Start with the basics, then follow the guidance for your source.

Your first download

  1. Check download availability and use matching app and extension versions.
  2. Open Ekami, play supported media in Chrome, Edge or Brave, then open the Ekami toolbar popup.
  3. Choose Download for the automatic choice or Quality for an available format.
  4. Follow the job in Downloading. Use Play, Reveal or Properties from the saved library.

On-player Play / Save / Ignore controls are optional and off by default. Enable View options → Show controls over videos in the extension. Open media manager opens the all-tab view.

The popup cannot find the app

Keep Ekami running. On Mac, open Settings → Browsers → Install browser host after a rebuild. Reload the unpacked extension after updates. On Windows, verify the installed extension folder and browser-host registration in Settings.

The video does not download

Login, expired link or fresh credentials needed

Open the player while signed in and start playback again. Use the extension for signed-in capture. Desktop paste does not borrow your browser session. After restart, a redacted source may require a fresh capture rather than an anonymous retry.

DRM or live media

Ekami refuses DRM/EME-protected content and live/sliding-window recording. These messages are product boundaries, not something a paid plan overrides.

Free allowance or file limit

Free includes 10 jobs per UTC day, one concurrent download, Low speed and up to 1080p. Direct files need a known size no greater than 100 MB. Watch-page extraction requires Personal or Family.

Extractor compatibility

Sites change. Compatibility updates belong to the purchased major version. Extractor updates will be included with public app releases until separate updates are ready.

Activate and manage devices

Sign in to your account to view owned licenses and request an activation claim. Existing signed EK1- keys continue through the app’s activation flow. Activation and deactivation require the internet; device-bound perpetual licenses can load offline on the same device/account.

Send a useful support report

Include the app/extension version, platform, exact error and what you expected. Mac Settings → Diagnostics → Export logs creates a zip with version and OS details.

Inspect your attachment before uploading. Do not send passwords, cookies, full license keys or signed private links. Support attachments are optional, limited to 10 MiB and unavailable for download until security checks finish.

Open a support ticket ↗