PURCHASE SUPPORT
A fair conversation
starts with support.
Commercial sales are not open. The seller’s refund terms will be published before checkout is enabled.
A refund window and seller purchase terms have not been established. They will be published before checkout is enabled.
Already have a purchase question?
Open a support ticket from your account and include the order reference shown there. Describe the issue and any troubleshooting already tried. Do not send card details or a full license key.
Refund requests are reviewed against the policy applicable to the purchase and merchant-of-record requirements. A support request is not a promise that a refund has been issued.
Contact purchase support ↗Manage an annual renewal
When annual plans are available, use your account’s Billing page to open the merchant’s billing portal and manage future renewals. Canceling renewal and requesting a refund are separate actions.