ekami.My account

HERE TO HELP

Something stuck?
Let’s sort it out.

Report a download issue, ask about a license, or follow up on a purchase. Your support conversations stay together in your account.

KEEP THE CONVERSATION TOGETHER

A support space
of your own.

Sign in to create a ticket, follow replies and share an optional diagnostic attachment. You can ask a question before purchasing too.

Go to support ↗

An account is required to keep requests private and let you follow up.

Help us find the right answer.

  • Choose a clear subject and describe the steps you took.
  • Include platform, app/extension versions and the exact error.
  • For billing, use the order shown in your account.
  • Send only diagnostic files you have reviewed. Leave out credentials and private media.

For account access or device issues, your support history and device list live in the same account. Your local videos and files are never uploaded automatically.

Try the getting-started guide first